Df99's Privacy Policy — Your data is safe with us

1 Introduction & Overview

Df99 (www.df99.bar) is an internationally licensed online betting and gaming platform serving users in Bangladesh and beyond. We believe your privacy is a fundamental right — and protecting it is our responsibility.

This privacy policy provides complete and transparent information on what data df99 collects, how it is used, who it may be shared with, and how your data is kept secure.

Df99's privacy policy is built in accordance with international data protection standards. Our goal is to store every user's personal data with the highest level of security and never misuse it under any circumstances.

2 What Data Do We Collect?

Df99 only collects information that is necessary for providing services, ensuring security, and meeting legal obligations. No excessive or irrelevant data is collected.

Information provided during registration

• Full Name: For account verification and the KYC process
• Date of Birth: For age verification (to confirm 18+)
• Mobile Number: For account verification and sending important notifications
• Email Address: For account-related communications
• Password: Stored in encrypted form — no one can view it

Information Collected for KYC Verification

• National ID (NID) or passport copy
• Selfie or live photo (for identity verification)
• Proof of address (utility bill or bank statement)

Automatically Collected Data

• IP Address: For security and fraud prevention
• Device Information: Browser, operating system, and screen resolution
• Session Data: Login time, pages visited, and activity logs
• Cookie Data: To improve user experience

3 How is the collected data used?

Df99 uses collected data exclusively for specific, legitimate purposes. Any misuse or unauthorized use of data is strictly prohibited.

• Account Management: To complete your registration and keep your account active.
• Service Delivery: To ensure all platform services, including betting, deposits, and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To respond to support tickets, complaints, and inquiries.
• Legal Obligations: To meet reporting requirements set by the licensing authority.
• Promotions & Offers: To inform you of relevant offers and bonuses, based on your consent.
• Platform Improvement: To analyze user experience and improve our services.

4 Who may data be shared with?

Df99 does not sell your data. In limited circumstances, certain information may be shared with specific third parties. The reason for each instance of data sharing is detailed below.

Payment Processing Providers

Relevant payment details are shared with bKash, Nagad, Rocket, or USDT providers as needed to process transactions. This information is used solely for that purpose.

Legal Authorities

Providing data may be legally required in response to a court order, a lawful request from an investigative authority, or a requirement from a licensing regulator.

Technology Service Providers

Providers of server hosting, analytics, and cybersecurity services may access limited data. All of them operate under strict confidentiality agreements.

5 How Do We Keep Your Data Secure?

Df99 uses the highest industry-standard technology to protect your personal data. Our multi-layered approach to data security is as follows:

• SSL/TLS Encryption: All data transfers on the website and app are protected with 256-bit encryption.
• Password Hashing: Your password is stored using bcrypt hashing — no one can view your password in plain text.
• Firewall & DDoS Protection: Advanced server-level firewall and DDoS protection are active.
• 24/7 Security Monitoring: Any suspicious activity is detected and blocked in real time.
• Access Control: Only authorized personnel may access specific data.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.

6 Cookie Policy

Df99 uses cookies on its website and app. Cookies are small text files stored in your browser that help improve site functionality.

Types of Cookies We Use

• Essential Cookies: Essential for loading the site and maintaining login sessions. These cannot be disabled.
• Functional Cookies: Saves your language and preferences, making future visits smoother.
• Analytics Cookies: Used to track how many users are visiting a page. No personal information is revealed.
• Security Cookies: Used to detect fraud and prevent CSRF attacks.

Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working.

7 How long is data retained?

Df99 retains your data only for as long as necessary. All information is kept secure while your account remains active.

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: Retained for up to 7 years as required by law.
• KYC Documents: For as long as required by legal obligation.
• Session Logs: Automatically deleted after 90 days.
• Cookie Data: Deleted when the browser session ends or the set expiry period lapses.

8 Your Rights as a User

Df99 believes every user should have full control over their own data. Your rights are detailed below:

9 Child & Minor Protection

Df99 is a platform strictly for users aged 18 and above. We never knowingly collect personal information from minors.

• Date of birth is mandatory and verified at the time of registration.
• In suspicious cases, age is verified through KYC checks.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.

10 Privacy Policy Updates

Df99 may update this privacy policy as needed. Users will be notified before any significant changes take effect.

• The date of any change will be noted at the top of this page under "Last Updated".
• For major changes, advance notice will be sent to your registered email or via SMS.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree with the updated policy, you will have the option to close your account.

11 Contact & Support

For any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact the df99 support team. Our dedicated privacy team is always ready to assist.

• Live Chat: Get instant support 24/7 via the chat icon on the website or app.
• Email: [email protected] (responses are typically sent within 2–4 hours).

Upon receiving any privacy-related request, df99 will respond in writing within a maximum of 7 business days.